Contact
Questions or support requests? Reach out. We triage support requests and prioritize active discount exploits.
Get in touch
Support
support@promofirewall.com
Privacy requests
privacy@promofirewall.com
Security reports
security@promofirewall.com
Business inquiries
support@promofirewall.com
Subject: “Business inquiry”
For fastest help with scan issues
If you’re contacting us about a scan or finding, please include:
- Your Shopify store domain (
your-store.myshopify.com) - What issue you’re seeing
- Screenshot of the finding card or error message
- Approximate scan time and whether it was a manual scan or auto re-scan
- What changed recently (discounts, products, or combinability settings)
- Finding title or discount names (if shown in the report)
Response times
Pro customers
Usually within 1 business day
Free plan
Usually within 2–3 business days
Business details
Business name
Inetis d.o.o. (a Slovenian limited liability company)
Country
Slovenia
VAT ID
SI59827513
Urgent: discounts being exploited right now?
Email support@promofirewall.com with subject line URGENT: active exploit and include your store domain. We’ll prioritize triage.